Who we are and who is responsible
Sign Riggers provides sign installation, removal, servicing, lighting access, lift planning, scaffold access, platform work, billboard face changes, emergency callouts, sign relocations, and maintenance visits for sign makers across the Western Cape and Gauteng. We operate from Paarden Eiland in Cape Town and Johannesburg, and we work as rigging specialists only. We do not compete with the sign shops we serve.
The operator responsible for this policy is Astros Marketing (Pty) Ltd. Where we refer to “we”, “us”, or “our”, we mean Sign Riggers and the operator acting on its behalf.
What personal information we collect
We collect only the information needed to handle your enquiry, plan work safely, and provide the service you request. This may include your name, company name, contact details, site address, job notes, access details, and information about the sign, structure, or location.
- Enquiry details sent through our contact form
- Site and access information for Paarden Eiland, Bellville, Somerset West, Paarl, Johannesburg CBD, Sandton, Midrand, and the East Rand
- Health and safety information needed for lift planning, scaffold access, or platform work
- Billing and administrative records connected to the job
We may also receive photographs, maps, drawings, and instructions shared by you or your appointed representative.
Why we use your information
We use personal information to respond to enquiries, arrange site surveys, quote for work, plan access, carry out services, and manage records related to completed jobs. We may also use it to confirm site conditions, coordinate crew movements, and meet legal or safety obligations.
- To assess whether the job can be done safely and lawfully
- To communicate about scheduling, access, and changes to the work
- To keep internal records for service history and compliance
- To handle accounts, disputes, or follow-up service matters
We do not use your information for unrelated marketing unless this is permitted by law and you have not objected where consent is required.
Sharing information with third parties
We only share personal information where it is needed to perform our work, comply with the law, or protect the safety of people and property. This may include sharing job details with crew members, supervisors, access planners, or subcontracted support teams working under our instructions.
We may also disclose information to:
- Property owners, site managers, or security staff where access approval is required
- Emergency responders if there is a safety incident on site
- Authorities where we must comply with a lawful request
- Professional advisers and service providers who support our operations under confidentiality obligations
We do not sell personal information.
Storage, security, and retention
We take reasonable technical and organisational measures to protect personal information from loss, unauthorised access, misuse, or alteration. Records may be stored in paper files or electronic systems used for job administration and safety management.
We keep information only for as long as it is needed for the purpose for which it was collected, or for as long as the law requires. This can include keeping job records for safety, insurance, accounting, and dispute resolution purposes. Some information may be retained longer where a site incident, claim, or legal duty applies.
Your rights under POPIA
You have rights in relation to your personal information, subject to the law and any lawful reason we may have to keep it. You may ask us to confirm whether we hold your information, correct inaccurate details, or delete information where we are no longer required to keep it.
- Request access to the personal information we hold about you
- Ask us to correct or update information that is wrong
- Object to certain processing where the law allows it
- Withdraw consent where processing depends on consent
If you believe your information has been handled improperly, you may also raise a complaint through the appropriate legal channels.
Cookies, website enquiries, and policy updates
When you use our website contact form, we may collect the information you submit and limited technical data needed to receive and process the message. If cookies or similar tools are used for basic website function or performance review, they are intended to support normal site use and not to identify you for unrelated purposes.
We may update this Privacy Policy from time to time to reflect changes in the law, our operations, or the way we handle information. The latest version will apply from the date it is published. Please review it periodically if you continue to use our contact form or engage us for services.